Terms & Conditions

These terms apply to all services provided by Ancar Handyman & Housekeeping LLC.

Welcome to Ancar Handyman & Housekeeping LLC. These Terms & Conditions explain the terms that apply when you use our website, request an estimate, schedule an appointment, or purchase housekeeping and handyman services from us.

1. Services and estimates

All work is performed on the basis of a written estimate that describes the scope and price. Estimates are valid for 30 days. If conditions on site differ materially from what was described, we will stop, explain the difference, and obtain your written approval before continuing. You will never be charged for unapproved work.

 

2. Booking and scheduling

• Bookings are confirmed by email or text and include an arrival window.

• A deposit of up to 25% may be requested for projects quoted above $1000 or requiring special-order materials.

• You agree to provide safe access to the property, working utilities, and a space clear enough for our crew to work.

 

3. Delivery timeframe

Because our services are performed in person, "delivery" means the completion of the agreed work at your property. Our standard timeframes are:

 

• Estimates: issued within one business day of receiving your request in most cases, and no later than three business days.
• Handyman visits: typically scheduled within 2–3 business days of booking. Same-week priority scheduling is available for an additional fee.
• Standard cleanings: first visit typically within 2–3 business days; recurring visits then follow your agreed weekly, bi-weekly or monthly schedule.
• Deep and move-out cleanings: scheduled within 2–3 business days depending on home size and season.
• Larger projects such as full-room painting are completed within the number of working days stated on the estimate, beginning on the agreed start date.
• Delays: if weather, special-order materials, illness or a prior job overruns, we will notify you as soon as we know and offer the earliest alternative slot. Deposits are fully refundable where we cause a delay of more than seven days.

 

4. Cancellations and rescheduling

• Cancel or reschedule at no charge with at least 24 hours' notice.
• Cancellations inside 24 hours, or a lockout preventing entry, may incur a $60 late cancellation fee to cover crew time.
• Recurring cleaning plans can be paused or ended at any time with 24 hours' notice before the next scheduled visit. There is no long-term contract.

 

5. Refund policy

We want you to be satisfied with the work, and we would rather correct a problem than argue about it.

 

• Satisfaction re-clean or re-visit: report an issue within 48 hours of service and we will return to correct the affected area at no charge.
• Partial refund: if a return visit is not practical or you decline one, we will refund the portion of the fee covering the unsatisfactory or incomplete work.
• Full refund: if we fail to arrive for a confirmed appointment without notice, or perform no part of the agreed service, any amount paid for that visit is refunded in full.
• Materials: unused stock materials are refundable; special-order or custom items and any material already installed are non-refundable.
• Deposits: refundable in full if you cancel more than 48 hours before the scheduled start date, less the cost of any special-order materials already purchased.
• Processing: approved refunds are issued to the original payment method.
• Refunds do not apply to pre-existing damage, normal wear, conditions disclosed to you before work began, or requests made more than 7 days after service.

 

6. Workmanship guarantee

Handyman labor is guaranteed for 30 days from completion. If our workmanship fails within that period we will repair it at no labor cost. The guarantee does not cover client-supplied materials, misuse, or issues arising from underlying conditions outside the agreed scope.

 

7. Payment

Payment is due on completion unless otherwise agreed in writing. Invoices unpaid after 15 days may accrue a late fee of 1.5% per month. Returned checks incur a $35 fee.

 

8. Scope limitations

We do not perform work requiring a licensed electrical, HVAC, gas, structural or asbestos contractor, nor do we handle biohazard cleaning or mold remediation. Where a job falls outside our scope we will say so and, where possible, refer you to a licensed specialist.

 

9. Liability

We carry general liability insurance and take care in your home. Damage caused by our negligence should be reported within 48 hours and will be repaired or compensated up to the limits of our policy. We are not liable for pre-existing damage, items of exceptional value not disclosed in advance, or indirect or consequential losses. Our total liability for any claim will not exceed the amount paid for the service in question, except where the law provides otherwise.

 

10. Client responsibilities

• Secure pets and inform us of any hazards before the visit.
• Store cash, jewelry and irreplaceable items securely.
• Disclose known issues such as leaks, pests or fragile surfaces in advance.

 

11. Non-solicitation of staff

Our employees are trained and insured by us. Clients agree not to directly hire an Ancar employee for private work during the engagement and for 12 months afterwards.

 

12. Governing law

These terms are governed by the laws of the State of New Jersey. Any dispute will be handled in the courts of Bergen County, New Jersey. We encourage you to contact us first — most issues are resolved with a phone call.

 

13. Contact Us

If you have questions about these Terms & Conditions, our services, cancellation policy, refunds, or service timeframes, please contact us.

 

Ancar Handyman & Housekeeping LLC

Address: 123 E Madison Ave, Dumont, NJ 07628

Phone: (551) 383-5058
Email: info@ancarhandyman.com